FAQ / Shop Policies

Products

All items are hand printed with permanent ink. Everything in the shop is machine washable, but it is always a good idea to turn your garment inside-out when washing, and hanging it to dry, to preserve the life of the print. Although the inks I use are permanent, it is best to keep it fresh as long as possible. The majority of products are 100% cotton (unless otherwise noted), and everything is Made in the USA. I use American Apparel clothing exclusively & their products do tend to run on the small side- keep that in mind when ordering! If you have any concerns about sizing, feel free to contact meAll clothing colors will vary, depending on your computer monitor! 

Shipping

Your order will usually ship within 3-5 business days after payment clears. Sometimes it may take a day or 2 longer, but it if you *really* need it quickly, please let me know as soon as possible! Additionally, I'm always happy to include a note if it's a gift. 

US CUSTOMERS:
All US orders ship with "Delivery Confirmation" included. If you need the tracking number, please don't hesitate to email me! Friday & weekend orders will be shipped the following Monday or Tuesday, so please factor in those days.

INTERNATIONAL CUSTOMERS:
(especially EU customers) take note:Transit times are generally around 1-2 weeks after they leave my studio in Philadelphia, but items may be held up in your country's customs system. I have no control over how long this process or the time in transit, takes.

Sorry, I no longer ship to the UK. Too many complaints about exorbitant fees being charged by whatever Customs system is in place over there. Feel free to take it up with your government, because we're not too happy about it either.

Note: When your package arrives, you may have to pay additional customs fees and/or VAT fees for which you are responsible! I have no control over these costs. Please understand that I also cannot mark "gift" on the customs form as that is illegal & I could incur serious fines. Thank you in advance for your understanding!

CANADIAN CUSTOMERS:
Shipping to Canada takes the longest & packages are unable to be tracked at this time. If you would like to upgrade your shipping to receive your order sooner, let us know!

SIZING & RETURNS:
Please consult the size charts & read my shirt descriptions carefully in order to avoid the need to return shirts--- American Apparel shirts do run smaller than Hanes or Anvil & they are more fitted. In general, they also tend to be longer... If you have any questions or need advice on shirt sizes, don't hesitate to contact me

Returns will be accepted within 14 days upon receipt, in exchange for another item (or items), or for store credit. Shipping charges for returned/exchanged items, each way, will be the responsibility of the buyer. Returned items must be in the same condition as they were received. No credit or refund will be given for any garments smelling heavily of perfume or smoke. You must contact us before returning or exchanging any item(s).

If you have any questions about fit, please make sure to contact us before your purchase.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, & Paypal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

 

Wholesale inquiries are always welcome!

 

Contact information:
Xenotees
PO Box 19623
Philadelphia, PA 19124
info @ xenotees.com
401-952-8926