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Shop Policies/FAQ


Xenotees
are completely original & unique designs that are screenprinted in my little studio. All garments and tote bags are 100% cotton (unless otherwise noted), Made in the USA or made elsewhere in ethical working conditions!. I use American Apparel shirts almost exclusively & they do tend to run on the small side- keep that in mind when ordering!
If you have any concerns about sizing, feel free to contact us.

Also- all clothing colors will vary, depending on your computer monitor! Please keep this in mind.

Shipping

Your order will usually ship within 3-5 business days after payment clears. Sometimes it may take a day or 2 longer, but it if you *really* need it quickly just let me know when you place your order! All my envelopes are made of Tyvek®, a completely recyclable material, so please try to reuse or recycle the envelope your shirt arrives in!

US CUSTOMERS:
All US orders ship with "Delivery Confirmation" included. If you need the tracking number, please don't hesitate to email me! Friday & weekend orders will be shipped the following Monday or Tuesday, so please factor in those days.

INTERNATIONAL CUSTOMERS:
All international orders will ship via First Class Mail & are unable to be tracked at this time

CANADIAN CUSTOMERS:
Shipping to Canada takes the longest & packages are unable to be tracked at this time.

If you would like to upgrade your shipping to recieve your order sooner, let us know!

SIZING & RETURNS:

Please consult the size charts & read my shirt descriptions carefully in order to avoid the need to return shirts--- American Apparel shirts do run smaller than Hanes or Anvil & they are more fitted. In general, they also tend to be longer... If you have any questions or need advice on shirt sizes, don't hesitate to contact me! ?

Retunrs will be accepted within 14 days upon receipt, in exchange for another item (or items), or for store credit. Shipping charges for returned/exchanged items, each way, will be the responsibility of the buyer. Returned items must be in the same condition as they were received. No credit or refund will be given for any garments smelling heavily of perfume or smoke. You must contact us before returning or exchanging any item(s).

If you have any questions about fit, please make sure to contact us before your purchase.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Solution Graphics
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Serious Wholesale inquiries are always welcome!

© Xenotees 2012
 
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