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Shop Policies/FAQ


Xenotees
are completely original & unique designs that are screenprinted in my little studio. All garments and tote bags are 100% cotton (unless otherwise noted), Made in the USA -sweat-shop free!. I use American Apparel shirts exclusively & they do tend to run on the small side- keep that in mind when ordering! :D

Also- all clothing colors will vary, depending on your computer monitor! Please keep this in mind when ordering!

All my envelopes are made of Tyvek®, a completely recyclable material, so please try to reuse or recycle the envelope your shirt arrives in!

Shipping

Your order will usually ship within 2-3 business days after payment clears. Sometimes it may take a day or 2 longer, but it if you *really* need it quickly just let me know when you place your order!

US CUSTOMERS:
All US orders ship with "Delivery Confirmation" included. If you need the tracking number, please don't hesitate to email me! Friday & weekend orders will be shipped the following Monday or Tuesday, so please factor in those days.

If you would like your package sent via Priority mail or Overnite, let me know & I will send you a revised invoice.

INTERNATIONAL CUSTOMERS:
Note: When your package arrives, you may have to pay additional customs fees for which you are responsible. Please understand that I cannot mark "gift" on the customs form as that is illegal & I could incur serious fines. Thank you in advance for understanding!

CANADIAN CUSTOMERS:
Please note that shipping to Canada takes the longest!

SIZING & RETURNS:

Please consult the size charts & read my shirt descriptions carefully in order to avoid the need to return shirts--- American Apparel shirts do run smaller than Hanes or Anvil & they are more fitted. In general, they also tend to be longer... If you have any questions or need advice on shirt sizes, don't hesitate to contact me! ?

I will accept returns, within 14 days upon receipt, in exchange for another item (or items), or for store credit. Shipping charges for returned/exchanged items, each way, will be the responsibility of the buyer. Returned items must be in the same condition as they were received. No credit or refund will be given for any garments smelling heavily of perfume or smoke.

If you have any questions about fit, please make sure to contact us before your purchase.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Solution Graphics
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Serious Wholesale inquiries are always welcome!

© Xenotees 2012
 
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